Resume’

Information Technology Network and Systems Manager

Solutions-oriented IT Network and Systems Manager with notable success implementing a broad range of corporate IT initiatives while participating in planning and implementation of information-security solutions in direct support of business objectives.

• Track record of increasing responsibility in secure network design, maintenance and administration in single and multi-vendor environments
• Budget conscious and skilled in delivering solutions on time and within budget
• Strong and creative troubleshooting skills
• Strong written and oral communication skills including documentation, curriculum and customer service
• Extensive background in teaching, training and customer development in professional and volunteer positions
• Experienced with large and small IT environments, teams and budgets
• Adept at developing effective security policies and procedures, project documentation and milestones, and technical/business specifications
• Strong multitasking and multidisciplinary skills
• Works well with a team or independently

Professional Experience

Hewlett Packard, Oklahoma City

2001 – Present

Network and Systems Administrator

Recruited to establish and manage account-wide system and network management program. Oversee efforts to identify and evaluate all critical systems. Design and implement security processes and procedures and perform cost benefit analysis on all recommended strategies. Build, deploy and manage servers, workstations and networking equipment.

Key Contributions:

• Lead team to design Oklahoma MMIS administration network consisting of: 300+ servers, both physical and virtual, 50 diverse network appliances and 350+ users, local and remote
• Designed DMZ structure for internet hosting and customer connectivity producing revenue stream in excess of $180,000 annually
• Worked within a team to upgrade DMZ to full redundancy to support additional customers and provide 100% uptime
• Coordinated and implemented complete network, server and workstation refresh
• Designed and implemented network to support OSEEGIB contract leveraging existing infrastructure to save over $1,000,000
• Designed and implemented Hyper-V test environment for Texas account saving over $100,000
• Responsible to implement and maintain 5 discrete customer networks in single data center
• Created and documented procedures for security, data protection and access policies
• Documented procedures for network operations and maintenance
• Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response
• Trained users on various applications and empowered users via self-service diagnostics and development

 

 

Florida Agency for Health Care Administration, Tallahassee, Florida

1999 – 2001

Distributed Computer Systems Analyst

Selected to support regional office with 2 sub offices. Coordinated efforts and communications with central office, information systems and department heads. Acted as liaison between users, management  and service providers.

Key Contributions:

• Provided local, remote and phone support for network of 200 users at 3 physical locations
• Created professional presentations for user training and support
• Trained users in self-service procedures resulting in a reduction of help calls by over 50%
• Received award for statewide “tip of the week” program
• Instrumental in agency migration to Oracle DBMS

 

Maranatha Christian School, Tallahassee, Florida

1992 – 1999

Information Systems Manager

Recruited to develop Information Technology for school and church campus. Responsible for creating computer curriculum, selecting equipment and maintenance. Charged with automating all forms of data management and financial record keeping, including off the shelf packages and custom applications.

Key Contributions:

• Instituted computer training classes for staff members, High School and Elementary classes
• Designed and implemented custom information tracking system
• Implemented and administered accounting system for multimillion dollar budget with multiple profit centers
• Built and maintained custom computers for administration, staff, teachers and classrooms
• Co-founded Tech Ministry to provide computer systems to missionaries

 

Core Competencies

 

Network & Systems Security; including edge and infrastructure controls; Network design and architecture; Network and system development; Business Impact Analysis; Regulatory Adherence; Data Integrity/Recovery; Disaster Recovery Planning; Contingency Planning; Research & Development; Risk Assessment; Cost Benefits Analysis; user training and development; VPN connectivity; firewall management

Platforms / Vendor Experience

 

Cisco, Cisco Catalyst, Cisco IOS, Cisco VPN, Microsoft, Windows Server and workstation 9.x through 2008R2, Resilience, Dell Switch O/S, HP switch O/S, Internet Security Solutions, Array Networks, ConSentry, HP, Compaq, Dell, IBM, Raritan, Avocent, AdventNet, H3C, TippingPoint, VMWare

 

Networking / Tools

 

TCP/IP, Ethernet, VPN, SSH, Telnet, putty, DNS, DHCP, LAN, WAN, VLAN, Kixtart scripting, Batch scripting, ISS RealSecure, Checkpoint Firewall, Cisco ASA, Norton Ghost, McAfee/Norton/eTrust Virus Protection Utilities, OpManager, Microsoft Office, Microsoft Project, Peachtree Accounting, Firefox, Opera, Internet Explorer, Ethereal, Wireshark, Chrome, Google Docs